York & District Citizens Advice Bureau

About York CAB

About the Citizens Advice Bureau

Aims of the Service

The aims of the Citizens Advice service are:

- to provide the advice people need for the problems they face

And equally,

- to improve the policies and practices that affect people's lives.

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York CAB Mission Statement

"York and District CAB is working towards alleviating poverty, injustice and inequality, which exist within our local community. This is achieved through the development of an effective, accessible and quality service.

York and District CAB is committed to creating an environment that offers equality of opportunity and access to all its clients, staff and volunteers."

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About York & District CAB

The Citizens Advice Bureau in York is FREE, CONFIDENTIAL and INDEPENDENT of any STATUTORY AGENCY.

York CAB offers a comprehensive advice and representation service which means that you can ask us any question about your situation or concerns and we will do our best to offer you the advice and support you need. If we can't help you we will find someone who can.

The Bureau also employs a range of specialists who are professionals in particular areas of welfare law. Should you need their support we will refer you to the appropriate person once you have been seen on our general advice service.

The general advice service is staffed by a team of professionally trained advisers who undertake to work free of charge. They regularly attend both regional and local training to ensure they are up-to-date with any changes in the law that could affect you.

All advisers use the information and technical resources we have in-Bureau so that the advice you are given is accurate, relevant and tailored to your needs.

York CAB is keen to provide a range of services to make sure that you can get advice promptly. These are as follows:

• Our Gateway diagnostic sessions allow everyone to be seen quickly without long waits.
• Sessions offered at different places around the city - see below for details.
• Telephone advice sessions for your convenience and for times when it is not possible to call in.
• We can occasionally offer home visits.
• Letter, fax and e-mail enquiry service.
• You can also access the CAB's national information only web-site on www.adviceguide.org.uk/

Opening Times for Blossom St and Other Sessions

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Social Policy and Campaigning at York and District CAB

Sometimes a problem comes about because of something the government is doing (or not doing).

If we think the government is doing something that has caused your problem, or has made it worse, we will take action.

We might:

• Find out more about the problem, see if affects other people and write an Evidence Report to advise government
• Write an Evidence Form for Citizens Advice to advise government
• Write to the City Council and ask them to change their practice
• Explain to you how to complain
• Explain to you how to write to your MP or the newspaper

BUT, most of all, we will not provide your name, contact details or any other information that would make it possible to trace you.
Please ask your adviser for more information. You could also ask to see an Evidence Report.

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