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Comments/Complaints
We welcome any comments you may have on our services, or on this website.
All comments must be accompanied by your name, address and a contact telephone number.
You can email your comments to:
admin@yorkcab.org.uk
Alternatively you can write to us at:
York Citizens Advice Bureau
3 Blossom Street, York, YO24 1AU
or fax us on:
01904 620571
We will try to reply to your comments within 5 working days.
Complaints
If you are not satisfied with any aspect of the CAB Service, please let us know. We welcome complaints because they help us to improve our service and correct mistakes.
We treat all complaints seriously and we deal with them promptly.
We keep complaints confidential. Our advice records and our complaints records are completely separate.
If you have a complaint, you have a choice of ways to tell us about it.
First discuss your complaint with the adviser or other worker that you dealt with, so that we can try to resolve it straight away.
If the Bureau worker cannot help, or you would prefer to speak to someone else, ask for the Chief Executive or a manager.
You are welcome to ask someone else to make your complaint for you by telephone, letter or by coming into the CAB – but make sure they have your written consent first.
You can fill out the complaint form (available from any Bureau or at the Reception Desk) and send it to one of the addresses below, or write.
Please give as much detail as you can, including date and time and who was involved. Please also say what you would like us to do in response to your complaint. Ask for any help you need.
Please state:
Your name
Address (incl. postcode)
Daytime telephone number
Name of CAB
Details of complaint
If your complaint is about the service at York & District CAB, please send it to:
The Chief Executive, York & District CAB, 3 Blossom Street, York, YO24 1AU.
If your complaint is about Citizens Advice, please send it to the area office:
Citizens Advice North Region, 2nd Floor, Fairfax House, Merrion Street, Leeds LS2 8JU.
We will try to acknowledge your complaint within 5 working days, telling you what action is being taken, who is dealing with your complaint and when you can expect to receive a full reply.
Every effort will be made to complete the investigation within the next twenty working days. If it takes longer, we will keep you informed of progress.
You can see the full Citizens Advice complaints policy at:
Citizens Advice complaints policy
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