York & District Citizens Advice Bureau

Contacting Us

Click the buttons below for details of advice sessions and other services that we offer:

Telephone Advice

Letter, Email & Fax Enquiries

Face to Face Advice

Comments/Complaints

Telephone Advice

You can telephone us on 0844 826 9705 for recorded information and advice.
(This is a 24 hour information line).

We staff this line during drop-in session hours for you to speak directly to an adviser. You cannot leave a recorded message on this number.

For a summary of opening hours for both the drop-in service and telephone advice read our Opening hours summary

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Letter, Email & Fax Enquiries

You can write to us at:

York Citizens Advice Bureau
3 Blossom Street, York
YO24 1AU

Or fax us on:

01904 620571

We offer an email service to people who live or work within the City of York boundaries.

All requests must be accompanied by your name and address. A contact telephone number is also helpful.

Emails should be sent to: admin@yorkcab.org.uk

We try to reply to enquiries within 7 working days.

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Drop-in Sessions

At: 3 Blossom Street, York, YO24 1AU

Temporary Opening Hours till 23rd December 2008

Monday - 09.30 to 11.00 and 13.00 to 15.00

Tuesday - 09.30 to 11.00

Wednesday - 16.30 to 19.00

Thursday - 09.30 to 13.00

Friday - Closed

For a summary of opening hours for both the drop-in service and telephone advice read our Opening hours summary

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Find us: near Micklegate Bar in York. We're close to the rail station, Nunnery Lane carpark and bus routes including the 1, 4, 10, 12, 13 and the Coastliner.

For a map of the precise location of the office (indicated by red circle) go to:

  Map of Blossom Street

  For details of any changes to the normal advertised opening hours, go to Latest Changes

Appointments

We also offer appointments if this is more convenient.

To make an appointment ring us on 01904 623550. This is a 24 hour answerphone service (please leave your name and contact telephone number clearly).

This number is for booking and cancelling appointments only.

Comments/Complaints

We welcome any comments you may have on our services, or on this website.

All comments must be accompanied by your name, address and a contact telephone number.

You can email your comments to: admin@yorkcab.org.uk

Alternatively you can write to us at:
York Citizens Advice Bureau
3 Blossom Street, York, YO24 1AU

or fax us on:
01904 620571

We will try to reply to your comments within 5 working days.

Complaints

If you are not satisfied with any aspect of the CAB Service, please let us know. We welcome complaints because they help us to improve our service and correct mistakes.

We treat all complaints seriously and we deal with them promptly.

We keep complaints confidential. Our advice records and our complaints records are completely separate.

If you have a complaint, you have a choice of ways to tell us about it.

First discuss your complaint with the adviser or other worker that you dealt with, so that we can try to resolve it straight away.

If the Bureau worker cannot help, or you would prefer to speak to someone else, ask for the Director or a senior manager. You can telephone also. The number for York & District CAB is 01904 623648.

You are welcome to ask someone else to make your complaint for you by telephone, letter or by coming into the CAB – but make sure they have your written consent first.

You can fill out the complaint form (available from any Bureau or at the Reception Desk) and send it to one of the addresses below, or write.

Please give as much detail as you can, including date and time and who was involved. Please also say what you would like us to do in response to your complaint. Ask for any help you need. Please state:

Your name
Address (incl. postcode)
Daytime telephone number
Name of CAB
Details of complaint

If your complaint is about the service at York & District CAB, please send it to:

The Director, York & District CAB, 3 Blossom Street, York, YO24 1AU.

If your complaint is about Citizens Advice, please send it to the area office:

Citizens Advice North Region, Fifth Floor, Wade House, Merrion Centre, Leeds LS2 8WG.

We will try to acknowledge your complaint within 5 working days, telling you what action is being taken, who is dealing with your complaint and when you can expect to receive a full reply. Every effort will be made to complete the investigation within the next twenty working days. If it takes longer, we will keep you informed of progress.

You can see the full Citizens Advice complaints policy at:
Citizens Advice complaints policy

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