Getting Advice

Online Face to Face Advice By Phone Small Changes/ Travellers Project Outreach Sessions Specialist Debt Advice


Our Citizens Advice self-help website has practical, reliable information to help you solve your problems.

Adviceguide also includes frequently asked questions in other languages.

The information is continually reviewed by our team of advisers and covers the law in England, Northern Ireland, Scotland and Wales.

If you are under 25 and need information on debt, benefits, employment or housing will direct you to information most relevant to you.

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Face to face advice at the bureau

Our service is free, independent, confidential and impartial. It is open to everyone in the community. Our advice helps people resolve their problems with debt, benefits, employment, housing, discrimination, and many more issues.

We won’t tell you what to do but we will arm you with all the facts and possible outcomes of different options. That way you can make the decision that’s right for you. If needed, we can also offer practical support such as help with filling in forms, writing letters or negotiating with third parties.

Drop-in times

9.30 am -12.00 pm - Monday, Tuesday and Thursday

At: West Offices, Station Rise, York, YO1 6GA

See our leaflet for details and a map: Advice Leaflet

Appointments may be given following telephone or face-to-face assessment.

Free disabled parking is available for clients at West Offices. Bus routes 1, 3, 4, 7, 10, 11, 12, 13, 14, 15, 16 and the Coastliner all stop nearby.

For a map of the precise location of the office (indicated by red letter A) go to:
Map of West Offices

There is a high demand for these sessions and, because we only have so many trained volunteer assessors, we sometimes have to close early. We are always training new volunteers and working to improve the service.

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West Offices

By phone

Citizens Advice operates a national phone service. If you live or work in York, your call to AdviceLine will be answered by an assessor in one of the bureaux in York and North Yorkshire.

Adviceline: 08444 111 444

Lines open:

9.30 am - 4.00 pm each weekday

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What to expect when you visit the CAB or call AdviceLine

You’ll be offered a short session with an assessor, who will identify the most appropriate way for us to help you. This could be giving you the information you need to solve your problem yourself. Or it could be making an appointment to discuss your problem further, in person or by phone. Sometimes we might direct you to a different organisation that is better placed to help.

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Small Changes

One to one sessions to help you make the most of your money: Small Changes

Travellers Project

Working with York’s Gypsy and Traveller community: Travellers Project

To read the report, “Benefits and the Traveller Community”, go to: Benefits and the Traveller Community

You will require Acrobat Reader for these documents. If you don't have Acrobat Reader it can be downloaded free at:

Adobe Acrobat Reader

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Outreach Sessions across York


York and District Citizens Advice Bureau have received welcome funding from Huntington and Wigginton Parish Councils that will enable them to continue to run Outreach advice services in these areas of York. In addition to these a new outreach service will also be starting in Acomb. Free, confidential and impartial advice is offered in seven main areas: Benefits, Consumer, Debt, Employment, Family and Personal, Housing, Immigration/Nationality. Even if they can’t help you directly with your problem, they will know someone who can. Details of the sessions are as follows:

Huntington Community Centre

The Old Board School, 26 Strensall Road, Huntington, YO32 9RG
2nd and 4th Thursdays of each month 9.30 am – 12.30 pm
Tel for appt 08444 111 444 plus also limited drop in – available if appointments allow.
For a map of this outreach location (indicated by red letter A) go to: Map of Huntington Community Centre

Acomb - The Gateway Centre

Front Street, Acomb, YO24 3BN
Mondays 9.30 am – 12.30 pm
Drop in only – no appointment necessary.
For a map of this outreach location (indicated by red letter A) go to: Map of The Gateway Centre

Wigginton - The Old School

Mill Lane, Wigginton, YO32 2PU
3rd Wednesday of each month 9.30 am – 12.30 pm
Drop in only – no appointment necessary
For a map of this outreach location (indicated by red letter A) go to: Map of the Old School

Tang Hall Community Centre

Fifth Avenue, York, YO31 0UG
Fridays 10.30 am – 1.00 pm
Drop in only – no appointment necessary.
For a map of this outreach location (indicated by red letter A) go to: Map of Tang Hall Community Centre

Alternatively you can access the CAB's information only web site on:

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Specialist Debt Advice

Specialist face-to-face debt advice is available through the Bureau and at some outreach locations, helping clients to get control of their finances. This usually involves: preparing budget sheets, checking if there is any extra income or benefits to be claimed, or expenditure which can be reduced, explaining which debts must be paid first, and working out options to deal with the debts, including negotiating with creditors on the client’s behalf or enabling the client to do this themselves. We can also assist clients to complete bankruptcy and other court forms.

Where appropriate, we may refer clients to other agencies (IVA specialists Grant Thornton, Payplan, the Welfare Benefits Unit, the Financial Ombudsman, and mortgage rescue schemes).

The Bureau is also authorised to submit applications for Debt Relief Order by the Insolvency Service.

Housing debt and related problems

Weekly outreach sessions in Bell Farm, Tang Hall and the main CAB office in West Offices, for those worried about rent or mortgage arrears.

To make an appointment, telephone Maria on 01904 683908.

Family Money Advice

Advice on money, benefits, tax credits and debt for families on a low income.
Weekly outreach sessions in Clifton Children’s Centre, Bell Farm Social Hall, Haxby Road Children’s Centre, Westfield Children’s Centre and the main CAB office in West Offices.

To make an appointment, telephone Maria on 01904 683908.

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